Process Optimisation & Cost Efficiencies
Our consultants have played a pivotal role in driving extensive process optimisation for various strategic and cost saving initiatives for major financial institutions. This portfolio of work includes the following:
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We were tasked with optimising the global resources for the Credit Risk Division of an international investment bank to achieve an overall reduction of 20% (£25 million) in global headcount costs over a 5-year period. Working with the Global Chief Credit Officer, Regional and Sector Heads, we assessed the existing processes and available data to monitor productivity. By using this information, we identified inefficient processes and modelled resource optimisation levels to accurately predict where cuts could be made to meet the bank's targets without jeopardising the business or introducing additional risk.
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We identified an opportunity to transform the payment processing system of a major commercial bank, transitioning from a branch-specific solution to a centralised hub-based approach. This strategic initiative resulted in a substantial reduction in manual work and a notable increase in automation through the use of Business Process Management tools and the implementation of Robotic Process Automation. The programme delivered estimated annual savings of 15 full-time equivalents (FTEs), representing a significant boost in productivity. In addition, we provided hands-on coaching to establish standardised process mapping for over 150 capability models and actively mentored junior business analysts, imparting our expertise in areas such as business requirements definition, RACI matrices, risk management, run books, and system cutovers.
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Conducting an in-depth review and analysis of over £100 billion in fund and share class assets compared to their underlying benchmarks. This was done to support an investor value assessment programme. The process involved producing and integrating proposed future-state process models and methodology documents into ongoing operations for ongoing value assessments across various criteria, such as performance, costs, and economies of scale.
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Working on a securities lending programme where we developed a "look-through" model to more efficiently match the supply and demand for securities. This included running workshops to map and agree on process improvements for repos, reverse repos, collateral management, and other transactions.
These projects stand as prime examples of our consultants' proficiency in leading end-to-end process enhancement initiatives, covering opportunity assessment, solution design, change management, and implementation. Our optimisation programmes consistently yield tangible operational enhancements and cost reductions for financial services institutions.
